Returns & Refunds

    FlameO! carefully inspects each item to ensure you receive the highest quality products.

    If, for any reason, you are not satisfied with your order, you have the right to return or exchange goods purchased in the wrong size within fourteen (14) business days from the date you received them from Returned goods must be shipped back to the Seller within fourteen (14) business days of delivery.

    FlameO! does not exchange goods. If the product meets the criteria for return goods – please return the product and create a new order. You can always consult with us about sizes at


    • Pack the product neatly.
    • Returned goods are returned at the expense of the Buyer.
    • You can return the goods within fourteen (14) days from the day of receipt of the goods.
    • Returns are made (except for poor-quality/damaged goods) via Omniva parcel terminals.
    • Please fill the return form online (click the active link) and send the product via Omniva parcel terminal.


    The exchange and return of goods are governed by the Retail Trade Rules, approved by the Government of the Republic of Lithuania on 2014 July 22, by resolution no. 738. They also apply to remote purchase-sale agreements and contracts concluded off-premises. Clause 17 of these rules contains a list of goods that can be exchanged or returned only with the Seller's consent.

    Therefore, due to the intimate nature of our products, there are no returns for any products intended to encounter private areas.

    Once these products leave our warehouse, they are considered used and non-returnable. Returns are only accepted if the item is damaged or defective. Upon receipt of the goods, please inspect them immediately and inform us if you have received a damaged or defective product.

    Non-returnable products:

    • COUTURE DE NUIT suits
    • BAED STORIES underwear
    • Tights, clip stockings, socks
    • Panties
    • Mesh bodysuit
    • Latex products
    • The leather of the entire body or hip belts
    • Gift cards
    • Final sales products
    • Goods with traces of lipstick, deodorant, or make-up
    • Goods with perfume, tobacco, or body odour
    • Damaged, used goods without labels and protective seals.



    All products the Seller sells have an identification label with a disposable seal. Try on the products without removing tags. Returns without labels with a disposable seal are not accepted.